Job Title: Recovery Agent (2 Positions)
Organisation: Tugende
Duty Station: Jinja and Mityana, Uganda
Reports to: Head of Finance
Application Opening: 3rd August 2026
Application Deadline: 30th August 2026
About Tugende
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive.
Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.
Job Summary: As a Recovery Agent, you will be responsible for managing a diverse range of debt recovery cases, ensuring that outstanding debts are collected in a timely and efficient manner. You will work closely with clients to negotiate payment plans and resolve any disputes while adhering to industry regulations and company policies and liaising with the head office recovery team. Your role is critical in maintaining positive customer relationships while achieving Tugende’s financial goals.
The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing
Key Duties and Responsibilities:
- Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner.
- Issue demand notices to clients whose outstanding payments are overdue.
- Impound all assets assigned and report on progress in real-time.
- Provide regular reports and updates on the status of recovery cases.
- Timely liaison with both internal and external teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and escalations
- Maintain accurate and timely records of communications Handle customer complaints or disputes effectively and professionally.
- Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment in line with policy.
- Assess the client payment history and make appropriate recommendations on how to accelerate recovery Ensure compliance with set asset recovery procedures
Qualifications, Skills and Experience:
- Experience in debt recovery, credit control, or a similar role is preferred
- Excellent communication and negotiation skills
- Knowledge of relevant debt recovery legislation and best practices.
- Strong communication skills, both written and verbal, with the ability to negotiate effectively.
- Ability to handle sensitive situations with tact and professionalism.
- Proficient in using MS Office or similar software.
Benefits
Competitive package with an attractive result-based commission structure.
How to Apply
Application procedure: Interested candidates who meet the above requirements should follow this Opens the employer’s application page Apply Now → for details and apply
Deadline: 30th August 2026
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