TOR for Development and Implementation

Closing date13 Mar 2023
1.0 Background

LifeNet is an International Christian organization working towards transforming African healthcare facilities to provide high-quality, sustainable, and compassionate healthcare. Since 2012, LifeNet has transformed healthcare in 380+ health facilities, providing care to more than 25 million healthcare visits for vulnerable patients in Burundi, Uganda, Malawi, Ghana, Kenya, and the DR Congo. Consequently, participating health facilities have doubled the quality of care they provide to patients and improved their financial and administrative management. As an evidence-based organization, LifeNet has considered enhancement of its data collection, analysis, reporting, and use processes through the development and implementation of a new M&E information system. This Terms of Reference (TOR) provides a description of the desired M&E Information System and guidance to prospective firms on submission of proposals.

2.0 General Scope

The main outcome is improved timely data-based decision making through development and implementation of a user-friendly interoperable M&E Information System to facilitate systematic data collection, analysis, reporting, and use. This shall generally involve;

A detailed review of LifeNet’s current M&E system (includes; processes, data, users, technology, and documentation) to gain an understanding of functionality and existing gaps
Use existing requirements and findings from (a) above to develop a clear plan and roadmap for customization of an M&E Information System suitable for LifeNet programming context
Design, Develop, test, and deploy a mobile and web-based M&E Information System for both the anglophone and francophone programming contexts
Training of users and technical backstopping to ensure system adoption, acceptance, routinization, and infusion in LifeNet programs
Develop an easy-to-use instruction manual and fully handover the M&E system
3.0 Functionalities of the M&E System

The system is expected to deliver the following functional and non-functional requirements

The mobile application should allow the collection of data from health facilities during monitoring, including; stock-outs, patient visits, financial data, diagnosis, key indicators, pre/post-lesson assessments as well as baseline/end line Quality Scorecard modular performance. The web-based end of the system should as well allow a provision to import such data from external data sources such as DHIS2, Moodle, Clinic Management System, etc
The mobile application should have an offline capability and allow synchronization upon access to an internet signal. The web-based end should also be suitable for access and utilization even with limited internet / slow internet speeds.
Registration/coding of current and prospective partner health facilities, each with their summary profiles such as; location/address, contact information, average monthly patient volume, etc. In the monitoring process, the system should as such allow the selection of a health facility from a drop-down list as opposed to manually typing in facilities. These should be arranged in line with country-specific administrative structures such as Country, District, County, sub-county e.t.c
Registration of staff and their roles, including attaching them to respective cohort facilities
Allow geo-location tracking and reporting for all partner facilities
Aggregation of all data collection and analysis to generate meaningful reports (in .xls, .csv, doc or pdf formats) in user-friendly forms such as tables, charts, graphs, and maps. Analysis of data should be by country, region, district, health facilities, date range, reporting period (monthly, quarterly, annually), staff, etc
Monitor the progress of the project activities and collect all indicators of the results M&E framework
Multi-staff data input, real time tracking of indicators, data processing, analytics, and standardized reporting leveraging tools like powerBi
Reports and Dashboard that allows for easy tracking of key indicators against targets (baseline, target, milestones)
Have an integration of a business intelligence co