Computer Control Assistant In Uganda
Description
Computer Control Assistant | Closing 12/16/2022
Home | News & Events | Computer Control Assistant | Closing 12/16/2022
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U.S. Mission Uganda
Announcement Number: Kampala-2022-054T
Position Title: Computer Control Assistant
Opening Period: 11/29/2022 – 12/16/2022
Series: 1825
Grade: FP-08/FSN-06
Salary: USD 34,770 – (Salary for Full Time Position, a 20-hour work-week results in half of that amount. Actual FS salary determined by Washington D.C.)
Who May Apply: Current Employees of the Mission – All Agencies and/or U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); or declared Members of Household (MOHs); dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM – All Agencies
Security Clearance Required: Top-Secret security clearance
Duration Appointment: FMA not to exceed 5 years
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply (https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf )
Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Computer Control Assistant.
Download: Position Description
The work schedule for this position is: Full Time, 40 hours per week
Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: Yes
Duties: The Incumbent supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s.
Qualifications and Evaluations
Education: Two years post-secondary Education is required.
Requirements:
EXPERIENCE: Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required.
JOB KNOWLEDGE: Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, standard office practices and problem-solving techniques.
Evaluations:
LANGUAGE: Level IV (Fluent) speaking/reading/writing of English is required. This may be tested.
SKILLS AND ABILITIES:
Ability to lift up to 50 lbs.
Sound technical skills and decision making to independently manage, administer and maintain user accounts
Developed interpersonal skills and ability to communicate variably with staff at post and help desks in DOS and ability to communicate information and problem solving in writing so others will understand. Ability to communicate verbally and in writing with senior management and local and international vendors.
Analytical skills to provide subject matter expert recommendations and resolutions for technical problems related to equipment maintenance and operational readiness
The ability to present new ideas to improve customer service processes and resolve customer problems.
Must have excellent organizational and planning skills.
Ability to identify, research, and resolve technical problems relating to the technical environment.
Ability to work in stressful situations and meet deadlines.
Ability to evaluate customer service metrics and dashboard data for process improvement.
Must be able to obtain and hold a Top-Secret security clearance.
This may be tested.
Qualifications: All applicants under consideration will be required to pass medical and security certifications.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Other information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
