Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Africa.

Overall Job Summary:

To lead the Company's Learning and Development function by designing and implementing training initiatives that enhance employee capability, Sales Agent productivity, leadership effectiveness, and overall business performance.

Key Responsibilities:

• Develop and implement the annual training calendar, ensuring critical learning needs across the business are effectively addressed.
• Lead Sales Agent recruitment and retention initiatives to drive workforce growth and improve productivity.
• Lead onboarding, induction, and continuous learning programs to equip employees and Sales Agents with the skills and knowledge required for success.
• Conduct training needs assessments and implement Training of Trainers (TOT) programs to strengthen the coaching and people development capabilities of Managers, Team Leaders, and Heads of Departments.
• Manage the Learning Management System (LMS) and develop training content, including manuals, SOPs, e-learning modules, and other learning resources.
• Monitor, evaluate, and report on the effectiveness of recruitment, retention, and training initiatives, recommending improvements to enhance performance and employee engagement.

Job Requirements:

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field.
• Minimum of five (5) years' experience in Training, Learning & Development, or a similar role
• Certification in Training of Trainers (TOT).
• Strong skills in training content development and report writing.
• Excellent communication, leadership, coaching, and stakeholder management skills.
• Knowledge of recruitment, retention, and sales force development practices.
• Experience in the microfinance, banking, or financial services sector is an added advantage.

• Develop and implement the annual training calendar, ensuring critical learning needs across the business are effectively addressed.
• Lead Sales Agent recruitment and retention initiatives to drive workforce growth and improve productivity.
• Lead onboarding, induction, and continuous learning programs to equip employees and Sales Agents with the skills and knowledge required for success.
• Conduct training needs assessments and implement Training of Trainers (TOT) programs to strengthen the coaching and people development capabilities of Managers, Team Leaders, and Heads of Departments.
• Manage the Learning Management System (LMS) and develop training content, including manuals, SOPs, e-learning modules, and other learning resources.
• Monitor, evaluate, and report on the effectiveness of recruitment, retention, and training initiatives, recommending improvements to enhance performance and employee engagement.

• training content development
• report writing
• communication
• leadership
• coaching
• stakeholder management
• recruitment
• retention
• sales force development

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field.
• Certification in Training of Trainers (TOT).