About Numida:

Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 118,000 businesses across East Africa.

Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.

We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.

Find out more at https://numida.com.

About the role:

We are looking for a Field Sales Team Leader who is responsible for recruiting, coaching and managing a team of Sales Agents within the assigned geographical area. The role is accountable for driving high-quality sales growth, agent productivity, customer acquisition, portfolio quality and collections performance.

He/She will support agents in acquiring customers across all applicable customer segments and loan sizes, while ensuring compliance with company processes and fraud-prevention controls.

Responsibilities:

Sales Team Performance

• Lead the team to achieve weekly and monthly sales and disbursement targets.
• Monitor agent productivity, pipeline and conversion rates.
• Support agents through field coaching, joint visits and customer engagement.
• Identify performance gaps and implement corrective actions.
• Drive acquisition of small, medium and large loan customers.

Agent Recruitment & Development

• Support recruitment, onboarding and training of Sales Agents.
• Conduct regular coaching and one-on-one performance reviews.
• Identify skill gaps and provide on-the-job coaching.
• Manage underperformance and escalate persistent performance or conduct issues.

Territory & Field Management

• Plan and coordinate agent activities across the assigned Geographical region.
• Ensure effective coverage of assigned markets and business areas.
• Conduct regular field visits and support agents working across different locations.
• Identify market opportunities and provide field insights to the Sales Manager.

Pipeline & Portfolio Management

• Monitor the customer pipeline from prospecting through disbursement.
• Identify bottlenecks and support agents to improve conversion.
• Monitor collections and early delinquency trends.
• Ensure agents communicate repayment expectations clearly to customers.

Fraud, Risk & Compliance

• Enforce KYC, customer verification and approved sales processes.
• Identify and report potential fraud, misrepresentation and other risk indicators.
• Ensure agents use approved systems, tools, Agent IDs and sales materials.
• Maintain high standards of ethical conduct and process compliance.

Reporting & Data Management

• Submit accurate and timely team performance reports.
• Use approved dashboards and systems to monitor team performance.
• Provide performance insights, reasons for gaps and proposed corrective actions.
• Escalate system and operational challenges promptly.

Cross-functional Collaboration

• Work with Credit, Collections, Product, Data and Operations teams to resolve issues affecting sales and customer conversion.
• Communicate process and product changes to agents and ensure implementation.
• Provide relevant field feedback and recommendations to the Sales Manager.

Your Profile:

• 2-3 years’ experience as a high-performing Sales Executive, field Sales Officer or similar role.
• Fluency in Eastern Ugandan languages is an advantage. Candidates must be based in Mbale, Eastern Uganda.
• Previous team leadership or coaching experience is an advantage.
• Proven track record of achieving sales targets.
• Experience in field sales and customer acquisition.
• Basic data and reporting skills.
• Ability to manage and support a team across different locations.

Key Performance Indicators:

• Sales and disbursement target achievement
• Agent productivity and activity
• Customer acquisition and conversion
• Small, medium and large loan contribution
• Agent recruitment and retention
• Collections and portfolio quality
• Fraud and process compliance
• Reporting accuracy and timeliness
• Geographical and market coverage

Advantageous:

• Leadership and accountability
• Sales and target orientation
• Coaching and people development
• Communication and interpersonal skills
• Problem-solving and initiative
• Data-driven decision-making
• Integrity and ethical judgment
• Risk awareness
• Customer focus

Who You Are?

• You lead by example in the field.
• You take ownership of team performance.
• You proactively identify problems and propose solutions.
• You maintain zero tolerance for fraud and process shortcuts.
• You build a disciplined, accountable and performance-driven team.

Why Join Numida?

• You will play a major role in shaping the next era of operations at Numida.
• You will join a mission-driven team transforming access to finance for African entrepreneurs.
• You will work with smart, caring people who value clarity, ownership and teamwork.
• You will receive competitive compensation, a flexible hybrid environment and strong opportunities for growth and leadership development.

• Lead the team to achieve weekly and monthly sales and disbursement targets.
• Monitor agent productivity, pipeline and conversion rates.
• Support agents through field coaching, joint visits and customer engagement.
• Identify performance gaps and implement corrective actions.
• Drive acquisition of small, medium and large loan customers.
• Support recruitment, onboarding and training of Sales Agents.
• Conduct regular coaching and one-on-one performance reviews.
• Identify skill gaps and provide on-the-job coaching.
• Manage underperformance and escalate persistent performance or conduct issues.
• Plan and coordinate agent activities across the assigned Geographical region.
• Ensure effective coverage of assigned markets and business areas.
• Conduct regular field visits and support agents working across different locations.
• Identify market opportunities and provide field insights to the Sales Manager.
• Monitor the customer pipeline from prospecting through disbursement.
• Identify bottlenecks and support agents to improve conversion.
• Monitor collections and early delinquency trends.
• Ensure agents communicate repayment expectations clearly to customers.
• Enforce KYC, customer verification and approved sales processes.
• Identify and report potential fraud, misrepresentation and other risk indicators.
• Ensure agents use approved systems, tools, Agent IDs and sales materials.
• Maintain high standards of ethical conduct and process compliance.
• Submit accurate and timely team performance reports.
• Use approved dashboards and systems to monitor team performance.
• Provide performance insights, reasons for gaps and proposed corrective actions.
• Escalate system and operational challenges promptly.
• Work with Credit, Collections, Product, Data and Operations teams to resolve issues affecting sales and customer conversion.
• Communicate process and product changes to agents and ensure implementation.
• Provide relevant field feedback and recommendations to the Sales Manager.

• Fluency in Eastern Ugandan languages is an advantage.
• Previous team leadership or coaching experience is an advantage.
• Proven track record of achieving sales targets.
• Experience in field sales and customer acquisition.
• Basic data and reporting skills.
• Ability to manage and support a team across different locations.
• Leadership and accountability
• Sales and target orientation
• Coaching and people development
• Communication and interpersonal skills
• Problem-solving and initiative
• Data-driven decision-making
• Integrity and ethical judgment
• Risk awareness
• Customer focus

• 2-3 years’ experience as a high-performing Sales Executive, field Sales Officer or similar role.
• Candidates must be based in Mbale, Eastern Uganda.