Consultant to Update the Integrated Human Resource Information System
Description
Scope of Work for Consultancy Services for Updating the Integrated Human Resource Information System including the Community Health Worker Registry
1. Introduction and Background
Palladium is a global leader in the design, development, and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities, and civil society to formulate strategies and implement solutions that generate lasting social, environmental, and financial benefits. For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.
Palladium with funding from USAID is currently in the fourth year of implementing the Uganda Health Systems Strengthening (UHSS) Activity. UHSS aims to strengthen Uganda’s health systems through technical assistance to improve leadership, accountability, efficiency, and quality of health services in the key areas of Leadership and governance; public financial management; Human Resources for health and community health systems. Part of our HRH support to Ministry of Health is focused on enhancing the functionality and utilization of the Integrated Huan Resource Information System (iHRIS). The system has five core modules: iHRIS Qualify for health workforce registration and licensing; iHRIS Manage for human resource management; iHRIS Train for managing pre-service and in-service training; iHRIS Retain for attraction, motivation, and retention; iHRIS Plan for workforce planning and projections; and iHRIS Community Health Workers Manage referred to as Community Health Workers Registry (CHWR) for tracking community health workers. Uganda currently runs a highly customized version of iHRIS 4.3 compared to the global standard version. Some of the custom sub-modules include uniform management, attendance tracking, performance management, and community health workers tracking.
However, with the health sector developing and adopting new systems for utilization, it has been deduced that iHRIS as a system requires a modern User Interface (UI) and an upgrade of the core system to be able to catch up with other health information systems like DHIS2 in terms of interoperability, scalability, and being user friendly. Although the current iHRIS is providing the needed HRH management, analyses, and informing policy; it still slow to register data capture updates, to generate reports, no provision for multiple entries or uploads, with a procedural navigation user interface and does not have an interactive integrated dashboard, has multiple duplicated data sets. The upgrade is targeting iHRIS national manage, iHRIS Train and iHRIS Community Health Workers manage (referred to as CHWR). It is against this background that Uganda Health Systems Strengthening Activity is therefore seeking the services of a competent and experienced consultant to plan and execute this system upgrade to iHRIS Manage, Attendance to Duty and the Community Health Workers Registry components.
Purpose and objectives of the consultancy
1.1 Purpose and goal
The purpose of the consultancy is to support a comprehensive review and execute a system update of iHRIS through system audits of the existing business processes; a consultative exercise that captures the needs of the end users of the system during the update exercise.
1.2 Specific objectives of the consultancy
The specific objectives of the consultancy are to:
Improve how analytics are generated in the system including customization of dashboards such attendance to duty for linkage to payroll, staffing, audit reports, attrition, and recruitment reports, CHW reports, IST reports among others which can be viewed at national, regional and district level.
Improve system speed, navigation and access including options for offline access particularly for regions that have limited internet access
Ensure that the system captures updates immediately as opposed to once in a 24-hour window which is currently the case as well as utilization of customized excel sheets for ease of upload as opposed to individual entries.
Ensure system interoperability and linkage to other systems such as the National Health Worker Registry, DHIS2, and Family Connect for improved performance management.
Integrate functions that monitor system utilization such as messaging platforms that inform to users update their data system; or inform users of system downtime etc.
Improve system access through different access point e.g phones, tablets.
Upgrade the User Interface (UI) and core system of iHRIS to improve systems functionality and usability.
2. Key Tasks of the Consultancy
The following are illustrative tasks to be carried out by the consultant to accomplish the assignment:
Hold planning meetings with UHSS Activity, MOH staff, RRH representatives and DLG staff to review the SOW, expectations, and work plan.
Develop work plan and inception report.
Conduct consultative meetings including documenting challenges and lessons learnt in the use of iHRIS.
Conduct system audit and review business processes. Current system analysis will involve studying the modules in iHRIS 4.3 as per Uganda’s custom site, upgrades to be done, and how they will be accomplished.
Setting up test servers, customizing the system according to Ugandan standards and modules, and installing a new platform.
Develop scripts to migrate data from the old system.
Develop modules to migrate from the legacy system and fix the previous links/ integrations with other systems like Family Connect
Develop API to link/ interoperability with DHIS2 and new MoH registries including NHWR.
Upgrading the iHRIS dashboard with new analytics and linking it with existing dashboards including HRH Dashboard, and MoH Top Management Dashboard.
Plan and test demos of system updates to key stakeholders for collective agreement.
Execute system updates based on what the proposed needs are by end users.
Deploy the new productive version of the system.
Support the updated system roll out and training of iHRIS focal persons.
Prepare and submit draft and final consultancy report.
3. Duration
The consultancy will be for a period of 120 working days.
4. Timelines
SN
Activity
Duration (days)
1
Planning meetings with UHSS Activity, MoH to review the SOW
02
2
Prepare and present inception report, including incorporating feedback
05
3
Conduct consultative meetings for national, regional and DLG level stakeholders
15
4
Plan, design, and coordinate the system audit process
20
5
Execute system updates and conduct demos for feedback
