Job Description

An automation and System Admin role is to deliver a Business as usual experience for customers. both remotely and onsite and assisting the staff as needed. Reporting to the Technical Director (TD)

Working Hours

Core work hours will be a 37.5 hour a week with hours of Monday to Friday (9.00am – 5.30pm). Due to the nature of IT project work, there will be times when working early or late will be required. There will be overtime, covering weekend and project works that is an expectation of the role.

Primary Duties & Responsibilities

• Align with company values
• Monitor and manage all backup services, resolve
• Perform Periodic Scheduled System Restore (BCP) Drills - Restore whole environments in sand box
• Testing and evaluating new security or automation tools.
• Ongoing management and deployment of M365 central policy tools
• Ongoing administration of RMM
• Monitor & Administration of Patch Management
• Monitor & resolve all security tools and incidents
• Monitor & resolve Firewall/UTM solution and incidents
• Monitor & resolve issues on Managed Wi-Fi solution
• Monitor & resolve issues on networks as alerted
• Work through to completion tickets in queues that are assigned
• Liaise & manage 3rd party suppliers as required to satisfy Primary responsibilities
• Liaise & manage all NOC/SOC tasks and tickets through to completion.

Secondary Duties & Responsibilities

• Onboarding – RMM Agents, Security Tools & Patch Management Scheduled audits of RMM agents against AD/AAD computers (if applicable Reconcile AV agents to installed RMM agents)
• Maximise services offered by 3rd party suppliers
• Ensure Pro Services Automation (Autotask) (PSA) time entries are completed in full each day (min 6.5hrs)
• Ensure that PSA ticket entries are clear, concise and to UNL standards
• Ensure PSA Accounts & Contacts are kept up to date as required
• Maintain a professional response to customers
• Maintain professional accreditations relevant to the role and business requirements
• Create and develop SOP documentation for technical solutions
• Assist & cross train other teams as required
• Recommend improvements to existing processes or solutions. Provide insights in to emerging technology that can be added to Urban’s portfolio

Attitude & Approach

• Customer & Process focussed but commercially aware
• Personable and approachable attitude
• Able to deal with pressure and responsibility with calmness and clarity
• Great relationship builder, positive disposition
• Driven by results and performing at the highest level
• Ability to take delegation/Direction when needed
• Work with a team and add value to the members
• Comfortable & articulate in communicating at all levels with a C

Note:

Qualified females are encouraged to apply.

• Align with company values
• Monitor and manage all backup services, resolve
• Perform Periodic Scheduled System Restore (BCP) Drills - Restore whole environments in sand box
• Testing and evaluating new security or automation tools.
• Ongoing management and deployment of M365 central policy tools
• Ongoing administration of RMM
• Monitor & Administration of Patch Management
• Monitor & resolve all security tools and incidents
• Monitor & resolve Firewall/UTM solution and incidents
• Monitor & resolve issues on Managed Wi-Fi solution
• Monitor & resolve issues on networks as alerted
• Work through to completion tickets in queues that are assigned
• Liaise & manage 3rd party suppliers as required to satisfy Primary responsibilities
• Liaise & manage all NOC/SOC tasks and tickets through to completion.
• Onboarding – RMM Agents, Security Tools & Patch Management Scheduled audits of RMM agents against AD/AAD computers (if applicable Reconcile AV agents to installed RMM agents)
• Maximise services offered by 3rd party suppliers
• Ensure Pro Services Automation (Autotask) (PSA) time entries are completed in full each day (min 6.5hrs)
• Ensure that PSA ticket entries are clear, concise and to UNL standards
• Ensure PSA Accounts & Contacts are kept up to date as required
• Maintain a professional response to customers
• Maintain professional accreditations relevant to the role and business requirements
• Create and develop SOP documentation for technical solutions
• Assist & cross train other teams as required
• Recommend improvements to existing processes or solutions. Provide insights in to emerging technology that can be added to Urban’s portfolio

• Automation tools
• System administration
• Backup services management
• System restore procedures
• Security tools evaluation
• M365 policy management
• RMM administration
• Patch management
• Security incident resolution
• Firewall/UTM management
• Managed Wi-Fi troubleshooting
• Network issue resolution
• Ticket management
• 3rd party supplier management
• NOC/SOC task management
• Customer service
• Professional communication
• Problem-solving
• Teamwork
• Documentation creation

• Experience in automation and system administration.
• Familiarity with backup services and restore procedures.
• Knowledge of security tools and incident management.
• Experience with M365 central policy tools.
• Proficiency in RMM administration.
• Understanding of patch management.
• Experience with Firewall/UTM solutions.
• Knowledge of managed Wi-Fi solutions.
• Ability to manage network issues.
• Experience in managing 3rd party suppliers.
• Familiarity with NOC/SOC tasks.
• Ability to maintain professional accreditations.
• Ability to create and develop SOP documentation.
• Customer and process focused.
• Personable and approachable attitude.
• Ability to deal with pressure and responsibility with calmness and clarity.
• Great relationship builder, positive disposition.
• Driven by results and performing at the highest level.
• Ability to take delegation/Direction when needed.
• Comfortable & articulate in communicating at all levels.