- Company: MTN Mobile Money, Uganda
- Location: Uganda
- State: Uganda
- Job type: Full-Time
- Job category: IT/Telecom Jobs in Uganda
Job Description
The Manager Operational Risk and Fraud Operations is responsible for. • Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically. • Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.
Main Job Functions: 1. Risk Management • Champion the implementation of the MTN risk management strategy and framework. • Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions. • Periodic reporting to Risk Governance Structures on emerging risk and the control environment. • Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives. • Implementing risk management process in line with the Enterprise Risk Management Framework. • Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness. • Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities. • Offering a monitoring and oversight role for management regarding the Company’s risk profile. • Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization. • Execution of the risk management methodology and related tools to effectively management risk within the Company.
B- Fraud Risk Operations • Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems. • Operationalization and value for money for all Fraud tools that have been implemented by the Company. • Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate report Fraud cases. • Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends. • Ownership of a process to manage incoming fraud incidents and timely escalation of the same. • Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police. • Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions
Main KPIs include: • Successful execution of the Risk Management and, Consumer Fraud Framework • Proactivity engagement of key stakeholders regarding consumer fraud. • Timely reporting.
Job Requirements (Education, Experience and Competencies) Education: • Bachelor’s degree in Business Administration, Accounting, Commerce, Telecommunications, information technology/ systems, computer science, or relevant field with at least five years’ experience, with at least two years in risk and/or Audit. • Certifications such as CFE, FRM, CRISC, AML, and CISA will be an added advantage. • Good knowledge of Enterprise Risks and Fraud Risk Management. • Good written and verbal communication skills. Experience: • Minimum of 3 year’s relevant Fraud investigation and management experience in the Financial Services Industry. • Able to analyze large volumes of data using data analytical tools SQL or Excel • Good written and verbal communication skills. • Confidence to raise challenging questions and concerns when necessary. • Able to analyze large volumes of data using data analytical tools e.g., ACL or SQL or Excel.
