About Numida:

Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 118,000 businesses across East Africa.

Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.

We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.

Find out more at https://numida.com.

About the role:

We are looking for Commission-Based Collections Agents who will be responsible for contacting clients, following up on outstanding payments, and ensuring timely collections for the credit portfolio in line with Numida’s policies. They will work closely with the Credit Operations team, ensuring client accounts are effectively managed, and contributing to the overall success of the collections effort.

Responsibilities:

• Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
• Yid Complaince wifethe organizations standards. necessary, while maintaining professionalism
• Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field.
• Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
• Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements
• Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client Base
• Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
• Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoic urther loan detaults
• Escalate cases involving fraud or legal recovery requirements to your supervisor.
• Maintain confidentiality of client information and safeguard company assets and data.
• Conduct field visits in assigned territories while adhering to safety and operational guidelines.
• Represent Numida professionally and uphold the company’s values in all client interactions.

Your Profile:

• Basic level of education (ability to read, write, and communicate effectively in English and local languages)
• Fluency in Eastern languages and working knowledge of English is required.
• Candidates must be residents or willing to relocate to Mbale, Eastern Uganda.
• Prior experience in collections, sales, fieldwork, or customer engagement is an added advantage.
• Ability to use smart phones and digital applications for reporting and client engagement.
• Strong negotiation, relationship management, and conflict resolution skills.
• Strong interpersonal and communication skills
• Ability to work under pressure with minimal supervision.
• Demonstrated integrity and accountability.
• Comfortable working in the field and engaging clients face-to-face(Comfortable with extensive field travel)
• Highly organized with the ability to manage multiple tasks effectively and efficiently.
• Strong critical thinking and problem-solving skills.
• Self-motivated and capable of working independently as well as collaboratively within a team.
• High ethical standards with a commitment to maintaining confidentiality and integrity.

Key Performance Indicator:

• Collection targets met/exceeded
• Recovery rate on assigned client base
• Field Conversion rate
• PAR reduction in assigned portfolio
• Number of client accounts rehabilitated/retained
• Timeliness and accuracy of CRM record-keeping

CBA Job Description

Why Join Numida?

• You will play a major role in shaping the next era of operations at Numida.
• You will join a mission-driven team transforming access to finance for African entrepreneurs.
• You will work with smart, caring people who value clarity, ownership and teamwork.
• You will receive competitive compensation, a flexible hybrid environment and strong opportunities for growth and leadership development.

• Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
• Yid Complaince wifethe organizations standards. necessary, while maintaining professionalism
• Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field.
• Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
• Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements
• Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client Base
• Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
• Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoic urther loan detaults
• Escalate cases involving fraud or legal recovery requirements to your supervisor.
• Maintain confidentiality of client information and safeguard company assets and data.
• Conduct field visits in assigned territories while adhering to safety and operational guidelines.
• Represent Numida professionally and uphold the company’s values in all client interactions.

• Strong negotiation, relationship management, and conflict resolution skills.
• Strong interpersonal and communication skills
• Ability to work under pressure with minimal supervision.
• Demonstrated integrity and accountability.
• Comfortable working in the field and engaging clients face-to-face(Comfortable with extensive field travel)
• Highly organized with the ability to manage multiple tasks effectively and efficiently.
• Strong critical thinking and problem-solving skills.
• Self-motivated and capable of working independently as well as collaboratively within a team.
• High ethical standards with a commitment to maintaining confidentiality and integrity.
• Ability to use smart phones and digital applications for reporting and client engagement.

• Basic level of education (ability to read, write, and communicate effectively in English and local languages)
• Fluency in Eastern languages and working knowledge of English is required.
• Candidates must be residents or willing to relocate to Mbale, Eastern Uganda.
• Prior experience in collections, sales, fieldwork, or customer engagement is an added advantage.