Vacancy title:
Customer Experience (CX) Trainer
Employment type: Full time, Industry: Consulting, Category: Customer Service,Education,Human Resources,Business Operations
Jobs at:
Donswift Company Ltd
Deadline of this Job:
Tuesday, October 27 2026
Duty Station:
Kampala | Kampala
Summary
Date Posted: Wednesday, October 28 2026, Base Salary: Not Disclosed
JOB DETAILS:
The Customer Experience (CX) Trainer will be responsible for developing and delivering training programs to clients, ensuring adherence to company policies, and contributing to business development. This role involves creating engaging training content, delivering sessions with confidence, and maintaining accurate reporting for management decision-making.
Key Responsibilities
- Ensuring strict adherence to company policies and procedures relating to training delivery and client engagement.
- Development and delivery of Customer Experience training to clients.
- Designing training content and materials that meet client and market needs.
- Delivering training with eloquence and command of the room.
- Contributing to business development in support of the organization’s client base and sales growth.
- Maintaining accurate training and pipeline reporting, and providing timely information to the MD to enable decision-making.
- Prepare training reports and proposals following each client engagement.
- Support growth of the company’s customer base through training engagements, proposals and client relationships.
- Contribute to improved sales performance for the company through training-related client engagement.
- Support higher customer retention through effective, high-quality training delivery.
- Contribute to seamlessness across different client touch points, from start to finish.
- Submit a monthly report on the number of CX trainings delivered and their effectiveness.
- Maintain and submit a pipeline report on a monthly basis.
- Make decisions independently on training course content and the development of training material.
- Maintain training systems, content and documentation that allow training and client work to continue without disruption in the MD’s absence.
- Prepare and submit an assessment of own performance against KPIs on a quarterly basis.
- Select and prepare staff for succession planning as the team grows.
Education & Requirements
- Bachelor’s degree in Human Resource Management, Business Administration, Education or a related field.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Applicatio n Link:
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