Vacancy title:
Customer Service Representative
Employment type: Full time, Industry: Consulting, Category: Customer Service, Sales & Retail, Business Operations
Jobs at:
True North Consult Ltd
Deadline of this Job:
Wednesday, November 11 2026
Duty Station:
Kampala | Kampala
Summary
Date Posted: Wednesday, October 28 2026, Base Salary: Not Disclosed
JOB DETAILS:
Position Description
Job Title: Customer Service Representative
Reports To: Retail Supervisor
Department: CX Retail
Supervises: Direct: N/A Indirect: N/A
Interacts/Interfaces with: Internal: N/A External: N/A
Job Purpose
Receive and respond to customer queries and enquiries and address these in a manner that ensures customer satisfaction and achieve set MOM sales targets
Responsibilities
Achieve set Sales and Revenue Targets
- Receive performance targets from the Supervisor and agree action plans for achieving such targets.
- Assess own performance against set targets, establish the cause for shortfalls if any and take remedial action.
- Achieve sales and revenue targets set on a monthly basis
Maintain quality and supportive relationships with colleagues, which promote the delivery of quality service to customers
- Develop and maintain positive relationships with and co- workers.
- Participate in team actives including meetings, tests; seek/share knowledge with colleagues, including customer feedback, processes and systems.
- Consistently monitor service delivery within the shop to ensure that clients are served promptly.
- If any ensure set CSAT targets
Provide quality service to customers
- Maintain accurate and easily accessible information on products and services
- Brief customers on products and services.
- Up-sale and cross sell products during contact with customers.
- Receive and address customer queries and complaints promptly.
- Where necessary escalate the problem for resolution.
- Follow up escalated problems to ensure timely resolution to give feedback.
Stock Management process
- Receive stock and safely keep it under custody for any stock on hand.
- Prepare accurate daily till sheets and submit to the Supervisor.
- Carry out daily reconciliation of all stock items and declare any exceptions.
- Ensure daily banking of cash sales are done to the Supervisor.
Additional Duties and Responsibilities
- Participate in projects as assigned by the Business
Person Specification
Education, Training, Skills & Experience
Educational Level
Must have
- Diploma or Bachelor’s degree in any business related course or an equivalent.
Working Experience
Must have
- Knowledge of basics of MS office.
- Previous experience in related position would be an added advantage.
- Able to operate in a performance driven organization
- Cultural awareness
- Knowledge of English
Skills critical to the role
- Highly Customer focused
- Business awareness
- Analytical skills
- Good planning and organizational skills
- Excellent interpersonal skills
- Sets high personal standards and is goal oriented
- Excellent communications skills, both orally and in writing
- Excellent presentation skills
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
Application Link: Click Here to Apply Now
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