Hotel General Manager job at Partunify

Background

At Partunify, we are dedicated to matching professionals with rewarding jobs in the hospitality industry. We help job seekers remain in the workforce, confidently return after a career break, or successfully transition to a new field. Here are just a few reasons why you should work with us:

Our client, a reputable hotel in Kampala, is seeking a dynamic and experienced Hotel Manager to oversee daily operations, drive guest satisfaction, and ensure the smooth functioning of all departments. This role offers a competitive salary commensurate with experience and industry standards.

Key Responsibilities:

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, events and guest services.
• Lead, train, and motivate department heads and staff to achieve service excellence and operational efficiency.
• Monitor daily operations, ensuring standards of quality, guest satisfaction, and cleanliness are consistently met.
• Manage budgets, financial reports, and cost controls in collaboration with the finance team.
• Implement sales and marketing strategies to increase occupancy, guest loyalty, and revenue.
• Ensure compliance with health, safety, and legal regulations.
• Handle guest complaints and feedback professionally, taking proactive steps to improve experiences.
• Liaise with vendors, suppliers, and contractors to ensure quality service and cost-effective procurement.
• Must have systems experience Preferable Ezee.
• Prepare regular performance reports for the hotel owners/management board.
• Uphold the hotel's brand values, mission, and reputation at all times.

Qualifications and Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 6 years’ proven experience in hotel management or senior hotel operations roles.
• Strong leadership and team management skills.
• Solid understanding of hotel operations, budgeting, and revenue management.
• Experience in customer service with the ability to address and resolve issues effectively.
• Proficient in hotel management systems and basic office software (Word, Excel, Outlook).
• Excellent communication, interpersonal, and organizational skills.
• Knowledge of the hospitality landscape within Kampala or Uganda is an added advantage.

Key Attributes:

• Hands-on, proactive, and approachable leadership style.
• Strong problem-solving and decision-making abilities.
• High attention to detail and a commitment to delivering exceptional guest experiences.
• Ability to work flexible hours, including weekends and holidays as needed.

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, events and guest services.
• Lead, train, and motivate department heads and staff to achieve service excellence and operational efficiency.
• Monitor daily operations, ensuring standards of quality, guest satisfaction, and cleanliness are consistently met.
• Manage budgets, financial reports, and cost controls in collaboration with the finance team.
• Implement sales and marketing strategies to increase occupancy, guest loyalty, and revenue.
• Ensure compliance with health, safety, and legal regulations.
• Handle guest complaints and feedback professionally, taking proactive steps to improve experiences.
• Liaise with vendors, suppliers, and contractors to ensure quality service and cost-effective procurement.
• Must have systems experience Preferable Ezee.
• Prepare regular performance reports for the hotel owners/management board.
• Uphold the hotel's brand values, mission, and reputation at all times.

• Strong leadership and team management skills.
• Solid understanding of hotel operations, budgeting, and revenue management.
• Experience in customer service with the ability to address and resolve issues effectively.
• Proficient in hotel management systems and basic office software (Word, Excel, Outlook).
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving and decision-making abilities.
• High attention to detail.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 6 years’ proven experience in hotel management or senior hotel operations roles.
• Knowledge of the hospitality landscape within Kampala or Uganda is an added advantage.