Front Desk Officer

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Front Desk Officer

Description

Front Desk Officer

Purpose of the position:

The front desk officer is responsible for reception area management and will be the first point of contact for the organization. The position will require that all front desk responsibilities are delivered with high quality and in a timely manner. The incumbent will also support administrative procedures and maintain a high standard in the reception area.

Key Outputs/Responsibilities.

Front Desk Operations / Customer Care

Screen phone calls, enquiries and requests and relay appropriate messages accordingly.

Ensure that incoming communications/correspondences are responded to professionally and reliably passed on to the appropriate person(s).

Assist guests who have inquiries and provide clients with information on World Vision activities, guide them to the appropriate ministry/departments for support and engage them in a professional, respectful manner.

Qualifications: Education/Knowledge/Technical Skills and Experience.

Diploma / higher education in secretarial studies, business administration or related field.

At least One year’s relevant business work experience in the same role.

Computer literacy with experience in Microsoft Office suite software programs and strong information technology skills.

Excellent interpersonal, relationship management/networking, and coordination skills

Ability to exercise high level of professionalism and customer service at the front desk

High integrity and proven commitment to accountability practices

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