Jan 23, 2023

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client LE PETIT VILLAGE HOTEL, we are looking for a suitable, competent and skilled Receptionist to work in Uganda.

Position: Receptionist
Report to: Front Office Supervisor

Job summary General Purpose

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Main Duties and Responsibilities

Welcome, greet guests, answer and direct incoming calls
Inform guests of hotel rates , services and verify guest’s payment method and imprint credit cards for authorization
Make and confirm reservations for guests to ensure proper room allocation
Register (confirm relevant guest information) and check guests in, issue room keys also direct guests to their rooms
Maintain clear and accurate records of guest room bookings
compute all guest billings, and accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests as well as retrieving mail, packages and documents such as faxes for guests

Education:

The applicant must hold a diploma or a degree in Hotel /Hospitality management or any related discipline

Experience:

2 years’ experience working as a hotel receptionist or Guest/customer relations preferably in a hospitality environment

Language:

Fluency in English; knowledge of other languages is a plus

Key Competencies and Qualities

Customer service orientation with professional appearance and attitude.
Accuracy, flexible regarding work schedules and attention to details.
Ability to respond appropriately to diverse customers and guests
Strong working knowledge of relevant computer software including MS Office, booking and payment system.
Planning, organizing with ability to multitask and prioritize