TELLER

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Job Summary

The teller is generally responsible for the cashing in and cashing out to bank agents transacting business at the agent outlet.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Reports to 

SUPERVISOR MOBILE MONEY /AGENT BANKING


Job purpose 

The teller is generally responsible for the cashing in and cashing out to bank agents transacting business at the agent outlet. 


Duties and responsibilities 

• General duties are to provide cash in and cash out in the Company’s day-to-day business operations and building effective customer relationships as well as recruiting new customers. 

• Registering MicroPay Mobile Money customers /Agent Banking Customers and sensitizing them regarding the security of their Personal Identification Number. 

• Promoting MicroPay Mobile Money /Agent Banking services and supporting the subscribers. 

• Receiving and depositing cash into registered customer accounts (cash in).

• Processing cash withdrawals for registered and non-registered customers (cash out).

• Vending mobile telephone airtime (EVD) and handling payment of customer bills. 

• Handling banking transactions and ensuring availability of sufficient funds in cash and  float to meet customer requirements; 

• Ensuring that all customer transactions are duly recorded. 

• Coordinating and reconciling all financial transactions at the end of every working day 

• Providing information and assistance to customers including attending to their queries and complaints. 

• Providing all services as may be required under the MicroPay Mobile Money /Agent  banking services

• Managing the Company’s relationship with partners including mobile money service providers and banks; and any other duties as may be assigned by Senior Management. 


Key Performance Indicators 

• Client satisfaction indicated by increased registered new customers 

• Number of tasks undertaken effectively and efficiently. 

• Time spent on task fulfillment and the performance level 

• Level of Innovation and creativity  

  

Qualifications and Experience 

• Bachelor's degree in humanities preferably marketing. 

• Knowledge of the mobile money /agency banking life cycle. 

• At least one years’ experience in the mobile money/agent banking services 


Job Skills 

• Demonstrated proficiency in multiple languages  

• Demonstrated commitment to learning about  

• Ability to manage challenges in a Stress environment 

• Self-driven person with excellent oral and written communication skills 

• Versatility & willingness to work across various functional areas 

• Ability to work for long hours without or with minimal supervision 

• Teamwork 

• Self-Directed 

• Multitask 

• High Energy 

• Self-Motivated 

• Experience Working in an Agile Environment 

• Creativity and innovation 

• High Concentration 

• Commitment 

• The ability to learn new technologies quickly 

• An analytical mind 

• Able to Work Independently 

• Time Management 

• The ability to communicate complex procedures to other colleagues 

• Commercial and business awareness 

• Attentive to detail 


All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section

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