Team Leader Contact Center

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Team Leader Contact Center

Description

To readily provide a service to inbound customer contacts through multimedia communication channels and make outbound contacts as appropriate to maintain or enhance that service.
To ensure a clear business focus and attention on sales leads identification, development and finalization to enhance Customer relationships.
To take up and follow through on escalated Customer feedback to ensure timely responsiveness and ultimate win/win resolution as per agreed TATs (turnaround times).

For the above position, the successful applicant should meet the following criteria,

A University degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
At least 3 years’ experience in Teller, customer service, back office and sales.
Excellent planning and organization skills.

Marketing Manager Description Qualifications An honors degree in the Development Studies, Business Administration and Management Science from a recognized University or Institution. Competences Coaching and mentoring; Mobilization skills; Accountability; Apply…