Sales Operations Specialist

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Sales Operations Specialist


Sales Operations Specialist, Uganda

This role will require a strong:

Understanding of the sales environment in Africa (especially field-based sales)
Written communication skills to document standards
Strategic and analytical capability to leverage data to inform standards
Stakeholder engagement and project management skills

Undertake a current state assessment of current standard s then run an extensive research and consultation process (internal and external) to define future standards , including strong engagement with countries on assumptions and input into the design
Develop detailed standard operating procedures, policies and standards across all key sales operations areas , including minimum standards, what can vary by market and leading practice. These standards will be across all channels , including B2C (direct agents , stores & tele sales ) & B2B, and they will include:
Lead and opportunity management, including customer targeting, sales pitch,
Recruitment and training, including recruitment strategies, target agent profiles, agent value proposition, agent onboarding, initial training and support, continuous learning.

5-10 years of experience in sales , with a strong understanding of a field-based sales environment in Africa
A t least 2-5 years of experience in sales operations , ideally having previously performed a similar documentation exercise of core sales areas ( i.e. documentation of standards, policies and leading practice)
Experience in writing policies and procedures , with a preference for specific experience and exposure to process mapping and documentation of business requirements for technical teams
Strong critical thinking, analytical and research skills, to be able to research leading practice and leveraging data and analytics that incorporate into standard practices and defined thresholds, KPIs and targets

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