Q-Sourcing Uganda Jobs 2021 – 3 Assistant Relationship Managers (Retail)

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Job Title: 3 Assistant Relationship Managers (Retail) – Q-Sourcing Uganda Jobs 2021

Organization: Q-Sourcing Servtec

Duty Station: Kampala, Gulu and Fort Portal, Uganda



Q-Sourcing Servtec Profile:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, KCB Bank, we are looking for three(3) competent, skilled, and experienced Assistant Relationship Managers-Retail to work in (1) Kampala; and 2 upcountry – (1) Gulu&(1) Fort Portal.



Job Summary:

Reporting to the Branch Manager, Retail Division, the Assistant Relationship Manager-Retail  will be required to grow and maintain a healthy personal and SME banking portfolio (personal loans, SME loans, accounts and e-products) and to act as a reliable point of contact for new and existing personal and SME banking customers. Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing risks associated with new accounts, loan portfolio, account mandates and related process flow.



Roles and responsibilities:

Key Roles and Responsibilities

  • Create and Manage client relationships and accounts to minimize attrition.
  • Sourcing for new personal and SME banking business opportunities in coordination with the sales team and other units.
  • Adherence to KYC and AML policies and procedures.
  • Cross sell bank products including assets, liability and electronic banking products
  • Initiate personal and SME loans applications and ensure good underwriting practices.
  • Prepare and submit relevant reports.
  • Managing personal and SME banking portfolios and monitor daily branch budget for all accounts.
  • Sales calls and market intelligence gathering
  • Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.
  • Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.
  • Any other duties that may be allocated from time to time.
  • Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

Daily Roles and Responsibilities

  • Customers successfully enrolled, utilizing and enjoying to e-channels
  • Increased profitability as a result of quality growth in market share.
  • Increased cross-sale ratios
  • Good audit and compliance report findings
  • Complaints and queries effectively managed
  • Retention of satisfied, well-informed customers.




  • The applicant must hold a degree or Post graduate degree (Business and/or Finance related)
  • Minimum of 1.5 years’ experience in a similar role in the banking sector, preferably with 6-12 months in a sales role.
  • Good understanding of banking products, policies and procedures.
  • Sound knowledge of the KCB bank products and processes such as account opening and documentation.
  • Credit knowledge including understanding and interpretation of financial statements.
  • Understanding of behaviour and application scoring systems and how to use relevant scoring software.
  • Understanding risk management principles, credit scoring principles and procedures.
  • Possession of fine underwriting skills and good understanding personal credit processes
  • Understanding of competitors and their products and services
  • Attend relevant courses and e-learning sessions.
  • Good understanding of existing customer profiles.
  • The candidate should possess the following interpersonal competencies:
  • Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.



How To Apply for Q-Sourcing Uganda Jobs 2021

All candidates who meet the criteria outlined as above are encouraged to apply online at the link below.

Click Here

Closing Date: 13 th  September 2021 by 11:30am 



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