Operations Manager

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Job Summary

We are seeking a fun, dynamic, and professional personality to manage our business operations for out tour and travel company.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

The Tour Operations Manager will oversee all tour and office operations for our tour agency. The role will be to lead customer service and supervise business development initiatives.


KEY RESPONSIBILITIES


Customer Service | Relationship Management [60%]
  1. Provide exceptional customer service for all tours and business operations from the point of arrival to the point of departure and beyond.
  2. Communicate daily with prospective customers, guests, and partnering hotels via phone and email.
  3. Solve any post-tour issues with guests, partnering establishments, tour guides, etc.                                                     

Office & Tour Operations [40%]

  1. Lead and act as a lead backup tour guide.
  2. Remotely manage a team of 4+ tour guides via phone, email, and in-person i.e., Recruit and train new tour guides, run monthly staff meetings, plan quarterly employee wellness events.
  3. Maintain office operations and procedures i.e., Payroll, Tour Supplies, Vendor & Partner Relations, scheduling, etc.
  4. Manage tour calendar including booking private tours.
  5. Coordinate with partnering hotels and camp destinations about upcoming tours and guest numbers.
  6. Help improve guest experience on existing tours with exciting games, quizzes, etc.


Potential growth opportunities


Our goal is to hire someone who will eventually take on more responsibilities and have a growing role in the company. Additional duties may include:


  • Assist and coordinate existing marketing efforts.
  • Distribute online and physical marketing promotions.
  • Research and implement new marketing campaigns to increase guest bookings.
  • Manage website and social media platforms.
  • Create new office systems and workflow organization processes.


QUALIFICATIONS & SKILLS

  • Bachelor's degree in Tourism and Hospitality Management, Business Administration, or any other related field.
  • 3- 5 years working experience in Operations or in the tourism industry.
  • Good experience in guest relations, tour and travel operations, risk assessment, and management.
  • Project management experience (Knowledge in Microsoft projects and other project management tools) is an added advantage.
  • Excellent customer service skills.
  • Excellent communication skills.
  • Good work ethic, creativity, and innovation.
  • Strong negotiating skills
  • Sound judgment and attention to detail.
  • Excellent Problem-solving skills 

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section

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