Manager Technology Solutions-Wholesale Fixed Connectivity at MTN Uganda

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  • Company: MTN Uganda
  • Location: Uganda
  • State: Uganda
  • Job type: Full-Time
  • Job category: IT/Telecom Jobs in Uganda

Job Description

Mission/ Core purpose of the Job To play a key leadership role in customer retention, long-term success and business profitability through strategic Product development, Life cycle management & product support, by enabling the most valuable and cost-efficient Technology solutions to local, regional and international network operators, in regard to Leased Backhaul Services, IP Transit Services, and other IT Platforms capabilities and capacities.

Main Job Functions: • Defining the solutions/products/services strategy and communicating these both internally and externally. Develop short and long-range technology business solutions goals, objectives and operations plans. • Drive the implementation of technological solutions that enables high QoS and ensures that SLAs are met. • Manage product lifecycles and ensure on-time services delivery. • Creation of new products & bundling of solutions to support customer business requirements. • Identify value propositions to the market that can be realized by existing network infrastructure & designs. • Understand the overall ICT needs of the licensed network operators and consistently seek to build systems and processes that deliver on the customer’s underlying needs • Coordinate and work with multiple engineering/ projects teams for the Managing and planning of programs, projects and tasks aimed to deliver business solutions • Minimize CAPEX and OPEX spending in technology in collaboration with the CTO, CIO and their teams • Assist in the preparation of the Business Solutions Business Plan, by preparing the departmental budget and business plan; identifying CAPEX/OPEX requirements, operational and personnel requirements to achieve strategic objectives • Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified • Develop and test new wholesale products and applications to suit anticipated customer needs • Work hand in hand with the transmission and IP planning teams to develop and draft technical designs and solution documents for customer requirements. • Act as technical lead in wholesale fixed connectivity services implementation projects and manage wholesale projects that are not run by the capital projects team. • Provide post technical support to wholesale customers in order to enhance growth and retention • Prepare Motivations for CAPEX Spend as per MTN Procedures. • Negotiate service delivery dates and resource plans with internal stakeholders. • Assist with internal process improvement initiatives for the sales, delivery & support of Operator-led Solutions. • Present technical capabilities to prospective customers and existing customer base, and influence customer expectations according to product and network management capabilities and constraints, • Assist internal stakeholders with understanding the products and provide system automation, networking and customer support for the suite of products that make up the environment. • Follow up and verification of SLA of products and services delivered • Interact with Network, IT functions and the Data Support Teams for the follow up of clients and to ensure a better quality of service to clients as per the signed Contracts and SLAs. • Ensure flawless technical support to customers • Responsible for the Interface & coordination with Network, Technology and Procurement groups

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s) • Revenue from Wholesale Solutions • Products & Services Launched • Products Uptake • QoS and SLA • Customer Satisfaction index within KPIs • CAPEX Spend • EBITDA Margin

Job Requirements (Education, Experience and Competencies) Education: • Communications/Electrical/Telecoms Engineering /Computer Science Degree (BSc/Masters level) • Business qualification is relevant. • ICT Industry Certifications are relevant

Experience: • 7+ years of Experience of IT & Telecoms Services Delivery with clear understanding of Telco dynamics, Fibre Installation and Communications, ISP & Data Centre business drivers, challenges and delivery strategies. • Strong understanding of technology services & infrastructure • Project Management skills

Behavioral Qualities • Excellent interpersonal skills • Excellent report writing • Can-do attitude • Highly organized and quick to learn • Pays attention to detail

Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date : 10th Oct. 2021 Consulting Sales | Full Time Kampala IT & Telecoms | USh Confidential Job Summary Prospect, contact, negotiate & sell the company’s products Minimum Qualification: Bachelor Experience Level: Entry level…