Global Director, Digital CX Experience

Global Director, Digital CX Experience

Description

RESPONSIBILITIES:

Lead development and implementation of a compelling digital CX vision and design strategy that drives brand value and, above all, meaningfully connects supporters, donors and the vulnerable children and communities that we serve.

Lead end to end digital experience design for all global product lines, ecosystems and marketing offers, in partnership with global product owners; translate business priorities into marketing technology design strategy and oversee execution working in collaboration with designers and engineers.

10-15 years in IT, Marketing, or Digital functional areas, including 5+ years in CX-focused leadership roles of digital products and ECommerce sites at scale.

Extensive experience leading UX design to develop and deliver best in class customer experiences.

Experience working with marketing, brand, engineers and product managers to drive design strategy, vision, execution and results to achieve business objectives.

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