Global Director, Digital CX Experience
Description
KEY RESPONSIBILITIES:
Lead development and implementation of a compelling digital CX vision and design strategy that drives brand value and, above all, meaningfully connects supporters, donors and the vulnerable children and communities that we serve.
Lead end to end digital experience design for all global product lines, ecosystems and marketing offers, in partnership with global product owners; translate business priorities into marketing technology design strategy and oversee execution working in collaboration with designers and engineers.
KNOWLEDGE, SKILLS AND ABILITIES:
10-15 years in IT, Marketing, or Digital functional areas, including 5+ years in CX-focused leadership roles of digital products and ECommerce sites at scale.
Extensive experience leading UX design to develop and deliver best in class customer experiences.
Qualification in and significant experience with the practical project application of best-practice CX and UX methodologies (such as Design Thinking, Double Diamond, etc.)
Bachelor’s degree in Marketing, Computer Science, Information Systems or a related field is required; Master’s degree preferred.
