CUSTOMER SERVICE MANAGER

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Job Summary

Our client, one of Africa’s largest producers of steel roofing is looking to recruit a Customer Service Manager.

  • Minimum Qualification: Masters
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description/Requirements

Roles and  Responisibilties


  • Develop and implement customer service strategies and ensure customer service is embedded in the company culture.
  • Carry out periodic customer satisfaction measures including surveys, compile accurate reports and discuss with management for improvements and direction.
  • Serve as a key liaison between Production and Sales functions to ensure customers’ orders are executed within an orderly workflow.
  • Create and implement an effective customer loyalty programs including customer promotional events.
  • Ensure that the customer service team maintains seamless communication with the customers including adhering to professional etiquette and courtesy when interfacing and handling all enquiries.
  • Undertake periodic customer visits, collect customer service related information with a view to plugging in the customer feedback in improvement opportunities.
  • Manage the performance of the customer service team including coaching, mentoring and monitoring of performance to achieve set objectives.

Qualifications, Skills and Experience: 


  • The ideal candidate should preferably hold a Bachelor’s Degree in Business Administration or equivalent. A Masters in Business Administration will be an added advantage.
  • A minimum of seven years of related working experience,, four of which must have been in customer service area in a busy organization. Priority shall be given to those who have knowledge in the manufacturing industry.
  • The incumbent should be able to demonstrate a high level of customer-oriented service, leadership ability, great attention to detail, high level of maturity and good commercial knowledge.


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