Customer Experience Analyst job at d.light

Share and send to your friends !

Vacancy title:
Customer Experience Analyst

[ Type: FULL TIME , Industry: Manufacturing , Category: Admin & Office ]

Jobs at:


Deadline of this Job:
19 August 2022  

Duty Station:
Within Uganda , Kampala , East Africa

Date Posted: Friday, August 05, 2022 , Base Salary: Not Disclosed

Customer Experience Analyst

Position Description
The incumbent will be responsible for evaluating and identifying trends in collections by analyzing collections data. This involves collecting and examining data and using the information gathered to create coherent, intelligent reports, then presenting reports to team and to management.

Roles & Responsibilities

• Business reporting, planning and detail analysis of data that provide relevant insights to the Business
• Tracking and reporting key performance indicators for the team and management via data dashboards and graphs.
• Preparing required reports periodically (hourly, daily, weekly, monthly, quarterly, yearly) and supporting the business with ad hoc reporting.
• Providing timely and actionable analysis on customer behaviour and collections performance.
• Coordination of collections forecasting, planning activities with other functions and stakeholders within the organization (Demand Planning, Marketing).

Qualifications and Desired Experience
• Bachelor's degree in Statistics, Quantitative Economics, Mathematics or any other related qualification from a recognised institution.
• Exceptional knowledge of Microsoft Office Applications and Google Workplace/Suites.
• Exceptional ability to provide insightful analysis of large amount of both quantitative and qualitative data.
• Proven ability to transform policies into data models is a must.
• Good knowledge of data visualization and data visualization tools
• Knowledge of Relational Database Management Systems and Programming is a plus.
• Knowledge of Business Intelligence (BI) tools is a plus
• At least 2 years’ experience in a busy organization handling similar task.
• Minimum Credit in Mathematics at O- Level a must.
• Advanced problem-solving and analysis skills
• . • Superior oral and written communication skills.
• High level of organization and detail-orientation.
• Strong work ethic and willingness to take initiative.
• Good attitude toward teamwork as well as the ability to work independently.
• Demonstrated ability to multitask and prioritize.
• Excellent time management.
• Ability to work flexible hours.

Work Hours: 8

Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure

Candidates who meet the requirements should submit their CV only to [email protected]   with the email subject as “Customer Experience analyst” by 8th August 2022 at 5pm.

About d. light
Founded in 2007 as a for-profit social enterprise, d. light manufactures and distributes award-winning solar products designed to serve the more than 2 billion people globally without access to reliable electricity. With operations across Africa, Asia and the America, d. light has impacted close to 100 million lives with its products and solar solutions. For more information, visit
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.