Branch Customer Experience Executive job at DA Group

PRIMARY ROLE:

The employee will be responsible for growing the branch B2C sales revenue, strengthening customer engagement, handling inquiries and ensuring that every customer receives a professional DBA experience.

RESPONSIBILITIES:

1. Drive B2C sales growth.

• Take ownership of monthly B2C/walk-in sales targets.
• Understand customer needs and recommend appropriate DBA products and solutions.
• Actively engage and convert walk-in customers into paying customers.
• Follow up customers who visited but did not purchase.
• Identify opportunities to increase repeat purchases.
• Work closely with the assigned delivery contractor to execute timely B2C deliveries.

: 2.Own Weekly discount promotions.

• Plan and execute the weekly Friday discount promotions.
• Identify suitable products for promotion.
• Create urgency around promotion offers.
• Ensure promotional products are clearly visible.
• Track enquiries, customers reached, sales generated and revenue from each promotion.

3. Customer Engagement, Experience and Retention.

• Maintain an active customer database.
• Follow up prospects through whatsapp, and calls.
• Reactivate previous walk-in customers with relevant offers.
• Introduce customers to complimentary PPE, branding, corporate uniform, and spill control products.
• Ensure the sales center is welcoming, organized and products displayed in an attractive manner.
• Ensure customers leave with a clear understanding of DBA's products and services.
• Develop a referral culture among satisfied customers.

4. Sales Reporting.

• Record all daily walk-in enquiries, leads, and sales.
• Track source of every lead (walk-in, whatsapp, Facebook, Snapchat, Linkedin, X, referral, promotion).
• Monitor stock levels, and update the stock list.
• Submit a daily performance report to the Business Development Manager and support the CEO as required.

MINIMUM QUALIFICATIONS:

• Diploma in Business Administration, Marketing or a related field.
• Atleast 1-2 years' experience in B2C sales and customer conversion.
• Experience using social media platforms for customer engagement and sales is highly desirable.

• Drive B2C sales growth.
• Take ownership of monthly B2C/walk-in sales targets.
• Understand customer needs and recommend appropriate DBA products and solutions.
• Actively engage and convert walk-in customers into paying customers.
• Follow up customers who visited but did not purchase.
• Identify opportunities to increase repeat purchases.
• Work closely with the assigned delivery contractor to execute timely B2C deliveries.
• Own Weekly discount promotions.
• Plan and execute the weekly Friday discount promotions.
• Identify suitable products for promotion.
• Create urgency around promotion offers.
• Ensure promotional products are clearly visible.
• Track enquiries, customers reached, sales generated and revenue from each promotion.
• Customer Engagement, Experience and Retention.
• Maintain an active customer database.
• Follow up prospects through whatsapp, and calls.
• Reactivate previous walk-in customers with relevant offers.
• Introduce customers to complimentary PPE, branding, corporate uniform, and spill control products.
• Ensure the sales center is welcoming, organized and products displayed in an attractive manner.
• Ensure customers leave with a clear understanding of DBA's products and services.
• Develop a referral culture among satisfied customers.
• Sales Reporting.
• Record all daily walk-in enquiries, leads, and sales.
• Track source of every lead (walk-in, whatsapp, Facebook, Snapchat, Linkedin, X, referral, promotion).
• Monitor stock levels, and update the stock list.
• Submit a daily performance report to the Business Development Manager and support the CEO as required.

• B2C sales
• Customer conversion
• Social media engagement
• Sales reporting
• Customer relationship management
• Promotional planning

• Diploma in Business Administration, Marketing or a related field.
• At least 1-2 years' experience in B2C sales and customer conversion.
• Experience using social media platforms for customer engagement and sales is highly desirable.