Technical Customer Support Representative Job at Sokowatch – Career Opportunity in Uganda

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Job Category: Customer Service
Job Type: Full-Time
Deadline of this Job:  31 May 2021
Duty Station:  Kampala
Posted: 26-05-2021
Job Description

Vacancy title:
Technical Customer Support Representative

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Customer Service ]

Jobs at:


Deadline of this Job:
31 May 2021  

Duty Station:
Within Uganda , Kampala , East Africa

Date Posted: Wednesday, May 26, 2021 , Base Salary: Not Disclosed

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.
Thousands of retailers across Kenya, Tanzania, Rwanda, and Uganda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees excited to work in a fast-paced and dynamic startup environment.
Role: Technical Customer Support Representative

We are searching for an experienced Technical Customer Support Representative to join our product team. Essential qualities for this role include technical skills to address reported issues quickly and effectively, obsessive attention to detail, and effective written and oral communication. The Technical Customer Support Representative makes sure that technical issues are raised and resolved in a structured and timely manner to achieve the highest possible level of customer satisfaction.
Location: Kampala

The successful candidate will possess:
• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems or related field
• Extensive hands-on experience with technical support for web and mobile applications in an agile software environment
• Ability to diagnose and troubleshoot technical issues
• Creative problem-solving skills
• Excellent communication skills, both written and verbal
• Strong public speaking and presentation skills
• Ability to provide easily understandable step-by-step technical help
• Ability to learn new applications and programs quickly to support & train end-users
• SQL database querying, web and/or mobile coding experience strongly preferred

Duties & Responsibilities:
• Respond quickly to incoming bug tickets & escalate as needed to engineering
• Research and identify solutions to software and hardware issues by querying databases and other systems
• Ask users targeted questions to understand the root of the problem quickly
• Track system issues through to resolution within agreed time limits
• Document technical knowledge in the form of knowledge bases and user manuals

Job Experience: No Requirements

Work Hours: 8

Level of Education:
Associate Degree


Job application procedure
Use the link to apply:  

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