Customer Support Analyst

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Customer Support Analyst

Description

Contribute in the development of customer improvement surveys in line with the ICT Annual Operating plan.

Participate in capacity building/training programs for World Vision Uganda customers focused on building appreciation of core business digital services and tools.

Assist in ICT inventory management (software and hardware) in line with World Vision policies and guidelines.

Qualifications: Education/Knowledge/Technical Skills and Experience.

Bachelor’s Degree in Computer Science, Information Systems, or other related field. ITIL Training will be an added advantage

At least 3 years relevant technical and business work experience in the information technology field

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