Supervising IT Project change implementation into the production environment in accordance with the bank’s policies and standards and the ITIL Service management framework.
Coordinates UATs and Post Implementation Reviews, UVTs for key projects and IT Changes implemented to guarantee quality delivery of projects into the production environment.
Coordinates IT Disaster Recovery Planning and schedules (Mock runs, DR Drills and Call trees).
Co-secretary to the Change Management Board (CAB); with secretarial and minutes taking duties.
Prepare reports on Technology Health and projects status (proof of concept, pilots and full rollouts).
Coordinates and participates in end-user skilling programs (trainings, updating the knowledge database etc.).
Minimum of a bachelor’s degree in Computer Science, IT, Engineering or other numerical biased field from a reputable university or college.
Certification in ITILv3.0+ expert training.
Project Management and Planning and any other IT certification is an added advantage.