Helpdesk Assistant

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With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Back ground

World Vision Uganda (WVU) is a Christian relief, development and advocacy non-government organisation dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in 43 districts and have 48 Area Programmes implementing projects in health & nutrition, water, sanitation & hygiene (WASH), livelihoods & resilience, education and child protection. World Vision (WV) is committed to the protection of children and adult beneficiaries from exploitation and abuse and will not employ people whose background is not suitable for working with these beneficiaries. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

Due to expansion in scope of our programmes, we are now seeking for a qualified and passionate individual willing to share in our vision and join the team in the following role.

Position : Help Desk Assistant (2)

Report to : MEAL Assistant

Location : Yumbe

Advert Start Date : 6th July 2022

Advert End Date : 13th July 2022


The Help Desk Assistant will be in charge of accountability at community level by establishing a robust accountability system specifically at the Final delivery points during food and cash distributions. They will activate the four pillars of humanitarian accountability as per the World Vision standards.


  • Ensure that complains, feedbacks, inquiries and suggestions from project beneficiaries are tracked, documented monthly and shared with relevant staffs to improve project implementation.
  • Ensure that all complaints are resolved in a timely manner with a maximum of 30 days from the time of reporting the cases to the focal point persons/different projects.
  • Reporting and documentation
  • Conduct mobilization and sensitization of beneficiaries during distributions.

Required professional experience

  • Minimum of diploma preferably in social sciences and humanities.
  • Fluency in Arabic and English Languages is a must
  • Computer literate
  • This position requires a person who is self-starter, who can
    accomplish the task with minimal or no supervision.
  • He/she should be able to cooperate with other units.
  • He/she must be keen on details and well organized individual.
  • Experience in database management is an added advantage.
  • Strong interpersonal and intra personnel skills.
  • Multi diversity and ability to easily establish rapport
  • Knowledge of other south Sudan languages is an added advantage
  • Knowledge of the local West Nile language

Applicant Types Accepted:

Local Applicants Only

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