Vacancy title:
Tour Manager
Employment type: Full time, Industry: Transportation, Distribution, and Logistics, Category: Management, Business Operations, Entertainment & Travel, Customer Service, Restaurant & Hospitality
Jobs at:
UTU East Africa Travels
Deadline of this Job:
Saturday, November 28 2026
Duty Station:
Kampala | Kampala
Summary
Date Posted: Friday, November 13 2026, Base Salary: Not Disclosed
JOB DETAILS:
Utu East Africa Travels Ltd is a growing tours and travel company based in Kampala, Uganda, specializing in tailor-made safaris, gorilla trekking, cultural tours, and East African travel experiences. We pride ourselves on professional service.
Job Summary
We are looking for a proactive, results-driven Tour Manager to lead our tour operations and drive business growth and oversee the day-to-day management of tour operations.
Key Responsibilities
1. Tour Operations & Reservations
- Manage all tour operations, reservations, bookings, and travel arrangements
- Oversee the full booking cycle from enquiry to post-tour follow-up
- Ensure timely confirmations, payments, vouchers, and travel documentation
- Work confidently with Global Distribution Systems (GDS), including Amadeus, Galileo/Travelport, or Sabre.
2. Itinerary Design, Costing & Sales
- Design, cost, and sell tailor-made safari packages and travel itineraries
- Drive sales growth through proactive client engagement and follow-ups
3. Supplier & Partner Management
- Coordinate with hotels, lodges, airlines, transport providers, and tour guides.
- Maintain strong relationships with tourism suppliers and international travel partners
4. Client Service & Quality Control
- Provide excellent pre-trip advice and in-trip support to clients
- Handle client feedback, complaints, and emergencies professionally and promptly.
5. Team Leadership & Reporting
- Supervise and support reservations and operations staff and guides
- Maintain accurate records of bookings, sales, and supplier payments
- Prepare regular operational and sales reports for the Managing Director
Qualifications & Experience
- Bachelor’s Degree in Tourism, Hospitality, or a related field
- Minimum 5 years of relevant experience in tour operations, travel consultancy, or airline ticketing
- Excellent knowledge of Uganda’s tourism products, safari destinations, lodges, and East African travel circuits
- Proven experience in itinerary planning, tour costing, and supplier negotiations
- Strong understanding of gorilla permits, park fees, and travel regulations in East Africa is an added advantage
Skills & Competencies
- Excellent communication, sales, negotiation, and customer service skills
- Strong organizational, multitasking, and problem-solving abilities
- High attention to detail and ability to work under pressure
- Proficiency in MS Office, email, and travel booking systems
- Proven hands-on experience in GDS reservations and airline ticket issuance.
- Professionalism, integrity, and a passion for tourism
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now (desireabaasa05@gmail.com) .
Interested candidates should send their CV
Subject Line: Application – Tour Manager
Application Deadline: 28th November 2026
Only shortlisted candidates will be contacted.
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