Vacancy title:
Releasing Officer
Employment type: Full time, Industry: Manufacturing, Category: Manufacturing & Warehouse, Transportation & Logistics, Business Operations, Admin & Office, Customer Service
Jobs at:
Acacia Foundation Limited
Deadline of this Job:
Monday, November 2 2026
Duty Station:
Matugga | Wakiso
Summary
Date Posted: Monday, October 19 2026, Base Salary: Not Disclosed
JOB DETAILS:
About Us Acacia Foundation Limited is a leading manufacturer of plastic packaging products in Uganda, specializing in plastic bottles, preforms, caps and shrink film. As we continue to expand our customer base and market presence, we are looking for a highly experienced and result-oriented Releasing Officer.
Purpose of the role The Releasing Officer shall be responsible for overseeing the process of releasing finished goods from the production facility to customers. This includes ensuring accurate order fulfilment, timely dispatch, and compliance with all documentation, quality standards, and customer requirements. The role ensures that products are delivered to customers as per the orders, within the agreed timelines, and without discrepancies.
Key Duties and Responsibilities:
Release of Finished Goods to Customers
- Ensure that all finished goods are released from the production area and dispatched to customers as per sales orders.
- Coordinate with sales, production, and warehouse teams to fulfil customer orders in a timely manner.
- Review customer orders, ensuring the correct quantity and specifications of finished goods are released.
- Prepare finished goods for shipment, ensuring proper packaging and labelling for safe delivery.
Documentation & Order Processing
- Verify and maintain accurate records for each customer order, including shipping documents, invoices, packing slips, and delivery notes.
- Ensure all necessary approvals are obtained before releasing finished goods to customers.
- Accurately update the company’s inventory management system or ERP software to reflect released goods and stock adjustments.
- Handle any discrepancies in customer orders and initiate corrective actions when necessary, ensuring timely communication with sales or customer service teams.
Coordination with Logistics & Delivery
- Work closely with the logistics and transportation teams to schedule shipments and ensure timely delivery of goods to customers.
- Monitor delivery timelines and address any delays or issues that may arise in the shipping process.
- Ensure compliance with customer delivery requirements, including shipping methods, delivery dates, and any special packaging needs.
Quality Control & Compliance
- Inspect finished goods for quality and accuracy before dispatching them to ensure products meet customer specifications and expectations.
- Ensure that goods are properly packaged and protected during shipment to prevent damage during transportation.
- Collaborate with the quality control team to resolve any issues related to defective or substandard products before shipment.
Inventory & Stock Management
- Monitor and track inventory levels of finished goods to ensure accurate stock counts and avoid shortages or overstocking.
- Assist with regular stock audits and ensure inventory discrepancies are addressed in a timely manner.
- Communicate with the warehouse team regarding stock levels and the availability of finished goods for customer orders.
Customer Service & Communication
- Serve as a point of contact for any issues related to the release of goods to customers, including order discrepancies or shipping delays.
- Ensure timely communication with customers regarding their orders, shipment status, and delivery timelines.
- Assist the customer service team in addressing customer complaints related to the release or delivery of finished goods.
Reporting
- Prepare regular reports on the release of finished goods to customers, including quantities, shipping status, and any delays or issues.
- Submit detailed reports on any stock issues or discrepancies to the inventory or logistics manager for further action.
- Monitor and report performance indicators (KPIs) related to the timely release and shipment of finished goods to customers.
Knowledge, Qualifications, Experience and other relevant competencies
- A suitable candidate should have either a Diploma, its equivalent or a degree; in logistics, supply chain management, business administration, or a related field.
- Proven experience in warehouse operations, shipping, or inventory management in a manufacturing environment, with focus on finished goods.
- Experience with ERP systems (e.g. SAP, oracle, Microsoft Dynamics) or warehouse management systems (WMS).
- Knowledge of logistics and shipping processes, including international shipping.
- Strong attention to detail and accuracy in managing orders and inventory.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
- Understanding of customer service principles and how to address customer needs and concerns.
- Ability to multi-task and deal with diverse responsibilities.
- Ability to create and deliver presentations tailored to the audience needs.
- Analytical, communication and writing skills.
- Problem-solving and creative work approach and openness to feedback.
- Excellent management and organizational skills.
- A pro-active self-starter who can operate both individually and as part of a team.
- Able to drive engagement within staff, innovative and flexible.
- Self-motivated, result oriented and ability to work independently.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested candidates should submit their CV and cover letter to careers@acaciafoundationltd.com
Please include “Releasing Officer – [Your Name]” in the subject line.
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