Lead and support additional special projects and initiatives of the QA team as necessary to achieve departmental objectives; includes the monitoring, evaluation and scoring of new and existing projects.
Provide qualitative and quantitative feedback on compliance and transactional accuracy to team leaders, members of management and department representatives
Qualifications and Experience
4+ years in Quality Assurance in a technology company
3+ years Quality supervisory experience including managing performance, reporting and project stakeholder management
A technology degree in IT, Computer Science, or Business Degree augmented with technology certifications
Six Sigma Yellow or Green Belt and previous experience in a BPO will be an added plus.