Management and Programme Analyst

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Management and Programme Analyst


Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence), Entebbe, Uganda

Oversee the project of re-engineering the RSCE service lines in alignment with changes in policies, information technology systems and other changes introduced to improve efficiency and service quality;
Ensure timely completion of all milestones and deliverables an provide regular status updates to senior management on progress achieved, activities planned and issues / challenges encountered;
Identify improvement opportunities and facilitate implementation of changes in service lines in collaboration with line management and staff members;
Develop and maintain process documentation (including work instructions, SOPs, and other job aids) to facilitate awareness, understanding and consistent implementation of procedures within service lines
Monitor, analyze and report on the impact of changes introduced and results achieved;
Identify and translate business requirements into system solutions in collaboration with key stakeholders;
Contribute to the design of reporting interfaces and to information management policies and procedures to ensure effective data governance;
Contribute to the creation and maintenance of a data dictionary to ensure end users have a consistent and thorough understanding of data related information;
Consult and provide advice to internal stakeholders regarding reporting frameworks and data.
PROFESSIONALISM: Ability to apply well-developed conceptual and analytical skills to solve complex issues; demonstrates exploration and implementation of new ways of thinking, to support knowledge management, business intelligence and organizational functioning; Ability to support business process re-engineering both from a process and an information technology approach; Ability to utilize effective negotiation, influencing and communication skills to provide well-informed advice to a range of internal stakeholders regarding reporting frameworks and data requirements; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

CLIENT ORIENTATION: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

MANAGING PERFORMANCE: Proven record of building and managing teams and creating an enabling work environment, including the ability to effectively lead, supervise, mentor, develop and evaluate staff and design training/skills enhancement initiatives to ensure effective transfer of knowledge/skills. Actively supports the development and career aspirations of staff and appraises performance fairly.

Advanced university degree (Master's degree or equivalent) in business administration, management, information technology or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience
A minimum of seven (7) years of progressively responsible experience in project or programme management, administration or related area is required. Please explain how you meet this criterion using examples.

Experience in project management is required. Please explain how you meet this criterion using examples.

Experience in performance monitoring and reporting is required. Please explain how you meet this criterion using examples.

Experience in data analysis is required. Please explain how you meet this criterion using examples.