Agent Banking- Service and Training Officer (1 Position)
REPORTING TO: Senior Manager- Agency Banking
JOB PURPOSE: Reporting to the Senior Manager- Agency Banking, the role holder will be responsible for supporting the implementation of the training curriculum to Agents and Staff in a bid to increase, retain and motivate dfcu’ s Agents and customers as well as ensure consistent positive service to the customers and agents.
Coordinate the implementation of the Agent banking curriculum to Agents as well as front line branch and regional office staff to offer services as per BOU prudential guidelines and Bank’s requirements.
Collate training evaluations to understand the training effectiveness to support maintenance of the training curriculum.
Develop orientation / training curriculum for all new products and services and ensure all staff and agents are trained on the new products and services.