M-KOPA Uganda Jobs 2022 – Diploma Senior Lead (Collections)

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Job Title:  – M-KOPA Uganda Jobs 2022 Senior Lead (Collections)

Organization: M-KOPA Solar Uganda

Duty Station: Kampala, Uganda



M-KOPA Solar Uganda Profile:

M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset ?nancing platforms in the world, empowering a broad range of customers to achieve progress in their lives.



Job Summary:

The Collections Manager for Uganda is responsible for collections activities in M-Kopa UG. This is achieved.
by optimizing performance of the M-Kopa credit portfolio, through co-ordination and control of the daily
collection’s activities of the internal and/or outsourced Collection’s vendors. The role is tasked with identifying corrective actions in good time to minimize adverse impact and is required to comply with the core principles of good lending enshrined in the Credit Policy. The role holder is directly responsible for the management of credit risk within this service section and continuously optimise the efficiency and effectiveness of the resources deployed to the unit during collection activities.



Roles and Responsibilities:

  • To anticipate human capacity needs, advertise, interview and recruit, accordingly, aiming at achieving an optimum internal effective and efficient collection team.
  • Spear head in formulation of specific collection objectives (campaigns) and continuously improving all aspects of credit & collection functions and processes.
  • Ensure the optimal collections strategies and campaigns for early and late-stage collections are implemented to maintain loan book provisions at the agreed rate.
  • Leading data analysis and reporting for the portfolio – including review and creation of PowerBi and Looker reports to provide weekly, monthly, and quarterly performance trends and answer analytical questions about opportunities to understand and improve BPO and in-house KPIs
  • Drive construction of prioritization algorithms to achieve desired collections outcomes, by working with the data science team to optimize lead generation approaches and processes
  • Ensure proper planning is in place for timely leads delivery to inhouse & outsource debt collection teams and timely communication where delays are experienced.
  • Offer oversight of collection day to day activities – Supervision of collection teams, internal and outsourced, against set conversion targets taking corrective actions to bridge target variances.
  • Maintain fluency in product knowledge, the loans management system and collections procedures necessary to carry out collections processes.
  • Offer key outsource collection services support – supports outsourced vendors by training, participation in performance meetings, assignments of accounts, and balances updates.
  • Preparation of collection team annual budgets, including account and headcount projections
  • Provide leadership, guidance and training to develop personnel and ensure the transference of skills and efficient achievement of goals and objectives.
  • To design, document and negotiate contracts and service level agreements with the BPO, for execution by the Head of Department. This includes BPO contract management and negotiation.



Minimum Qualifications:

  • Higher Diploma or bachelor’s degree
  • Competencies:
  • Strong proficiency in MS Office, with a bias towards advanced Excel and PowerPoint.Skills:
  • You have strong analytic skills to manage campaigns, analyze and drive performance, and derive data-driven recommendations, including experience with statistics, Looker, and Excel
  • Strong attention to detail and investigative nature to ensure error-free, high quality, reproducible analysis
  • Experience with transition matrices and other metrics for delinquency and repayment monitoring and reporting
  • Highly collaborative and communicative, particularly when working with diverse stakeholders
  • You’re comfortable in a fast-moving environment with frequent change and a sense of urgency
  • Experience managing an outsourced call centre or BPO operation.
  • Strong understanding of outbound call center management, including effectively managing KPIs such as reachability, cure rates, etc.



How To Apply for M-KOPA Uganda Jobs 2022

All interested and suitably qualified candidates should submit their applications through the link below.

Click here to apply

Deadline: Open until filled




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