- Company: MelBet Uganda
- Location: Uganda
- State: Uganda
- Job type: Full-Time
- Job category: Customer Service Jobs in Uganda
MelBet Uganda is owned by Otrada Hospitality Limited T/A MelBet and licensed to provide facilities for Casino or Casino Operating License in Uganda.
Key Duties and Responsibilities: • Responding promptly to customer inquiries about MelBet and product education • Communicating with customers through various channels (Phone calls, SMS and Whats App) • Acknowledging and receiving customer complaints then share with the General Support Team • Knowing our products inside and out so that you can answer questions from customers • Making out bound and retention calls • Keeping records of customer interactions, comments, and complaints • Providing feedback from MelBet customers using the site and other services • Managing a team of junior representatives used in activations and field activities • Ensure customer satisfaction and provide professional customer support • Ability to work nightshifts
Qualifications, Skills and Experience: • The applicant should hold relevant qualifications • Ability to speak and communicate in more than one language. Preferably, English and one local language