Exquisite Solution Uganda Jobs 2022 – Touchpoint Supervisor

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Job Title: – Exquisite Solution Uganda Jobs 2022 Touchpoint Supervisor

Organization: Exquisite Solution

Job Location: Kasese

 

 

Job Summary:

We are looking for a Touchpoint Supervisor to deliver exquisite service quality in all our service points in the assigned cluster.

 

 

Roles and Responsibilities:

  • Drive service quality standards in the assigned cluster in line with CEX expectations
  • Support and drive all business initiatives within the assigned cluster
  • Ensure general stock availability and control in the assigned cluster
  • Significantly improve customer Experience (CLF) in all Touch Points assigned
  • Conduct periodic spot checks within the assigned cluster on availability of tools of trade, staff, stock
  • Pick up intelligence from the marketplace that impacts service delivery in the assigned cluster
  • Supervise general activities in the assigned cluster
  • Monitor and ensure agreed wait and transactional times are met within assigned cluster
  • Assist cluster branches in closing operational issues
  • Assist the SCOM in implementation of PPP’s
  • Prepare weekly, Monthly, Quarterly reports
  • Manage manpower resources at the cluster with the SCOM

 

 

Minimum Qualifications

  • Bachelor’s degree in Business Administration, Social Sciences or any other relevant field .

Context;

  • Dynamic and highly competitive telecommunications & ICT industry
  • Highly regulated environment
  • Regionalization structure implication
  • Performance driven environment
  • Developing sophisticated client base
  • Diverse cultural environment

 

 

How To Apply for Exquisite Solution Uganda Jobs 2022

Apply now with your CV to the email address: [email protected] stating the Job Title as the subject.

Note: Only shortlisted candidates will be contacted. If not contacted within two weeks after application deadline, then you may consider your application unsuccessful.

Deadline: Open until filled

 

 

NOTE:

No employer should ask you for money in return for advancement in the recruitment process or for being offered a position. Please contact us if it ever happens with any of the jobs that we advertise .

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