Job Title: – Exquisite Solution Uganda Jobs 2022 Touchpoint Supervisor
Organization: Exquisite Solution
Job Location: Kasese
We are looking for a Touchpoint Supervisor to deliver exquisite service quality in all our service points in the assigned cluster.
Roles and Responsibilities:
- Drive service quality standards in the assigned cluster in line with CEX expectations
- Support and drive all business initiatives within the assigned cluster
- Ensure general stock availability and control in the assigned cluster
- Significantly improve customer Experience (CLF) in all Touch Points assigned
- Conduct periodic spot checks within the assigned cluster on availability of tools of trade, staff, stock
- Pick up intelligence from the marketplace that impacts service delivery in the assigned cluster
- Supervise general activities in the assigned cluster
- Monitor and ensure agreed wait and transactional times are met within assigned cluster
- Assist cluster branches in closing operational issues
- Assist the SCOM in implementation of PPP’s
- Prepare weekly, Monthly, Quarterly reports
- Manage manpower resources at the cluster with the SCOM
- Bachelor’s degree in Business Administration, Social Sciences or any other relevant field .
- Dynamic and highly competitive telecommunications & ICT industry
- Highly regulated environment
- Regionalization structure implication
- Performance driven environment
- Developing sophisticated client base
- Diverse cultural environment
How To Apply for Exquisite Solution Uganda Jobs 2022
Apply now with your CV to the email address: [email protected] stating the Job Title as the subject.
Note: Only shortlisted candidates will be contacted. If not contacted within two weeks after application deadline, then you may consider your application unsuccessful.
Deadline: Open until filled
No employer should ask you for money in return for advancement in the recruitment process or for being offered a position. Please contact us if it ever happens with any of the jobs that we advertise .