Client Services Officer (Client Relations), Entebbe, Uganda
Prepares various client service-related reports and analyses
Update customer service tools and dashboards in coordination with Unit team members.
Carry out client service quality management activities in collaboration with other team members.
Participate in the process of providing continuous client service staff training.
A minimum of a first level university degree (Bachelor or equivalent) or Master's Degree in Economics, Business Administration, Social Science or a related field is required.
At least 5 years (in combination with a Master's Degree), or 7 years (in combination with first level university degree) progressive experience in a customer service function, programme management, public administration or related area is required.
Knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) tools e.g. System Application Product (SAP) is required.
Experience working in a United Nations common system field operation (inclusive of peacekeeping, political missions and UN agencies, funds and programs) - or similar international organization or non-governmental organization - in a conflict or post-conflict setting is desirable.