Client Service Officer UAPOM Life at Old Mutual

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  • Company: Old Mutual
  • Location: Uganda
  • State: Uganda
  • Job type: Full-Time
  • Job category: - Accounting Jobs in UgandaOld Mutual Jobs in Uganda
Job Description

This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts. • Attend to all walkins and ensure clients are attended to within 5 mins. • Register all claims and submit to claims team within 30 mins of receipt – on daily basis • Register all communication i.e. letters and timely submission to CS Manager within 30 mins of receipt – on daily basis • Through continuous customer engagements, promote up-selling and cross-selling techniques • Handle incoming calls and offer solutions to customer complaints/queries while maintaining set department quantitative and qualitative standards. Follows up on all escalated issues to ensure end to end resolution. • Obtaining win backs from surrenders – reduce by 10% • Continuously identify areas of work process improvements and share with the team and management. • Collect customer feedback and share with management • Promote and maintain a high quality, professional, and service-oriented company • Developing positive customer relationships • Develop positive internal services and work relations • Proactively update yourself about organization’s products or services and keeping up-to-date with any changes arising. • Any other duties assigned by the line manager

Method of Application
Submit your CV and Application on Company Website : Click Here Closing Date : 20th May. 2022
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