Associate IT Service Delivery Management Officer


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Associate IT Service Delivery Management Officer

Description

Promote partnership with sister Agencies, Implementing Partners, NGOs and other operational partners in consultation with Regional Bureau/Country Representative/DIST, Headquarters.
Report on regularly to the Regional Bureau, Senior IT Service Delivery Management Officer. c0LFSGV B2K84F
Coordinate with UNHCR offices for logistic support to clear IT equipment and accessories for speedy deployment.
Perform other related duties as required.
Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education *Information & Communications Technologies; *Computer Science; *Information Systems; *Information Technologies; Project Management; or other relevant field. (Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses *ITIL V3 Foundation Project Management (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential

Experience in IT including managing IT service delivery with SLA based delivery of both centralized and decentralized applications, systems, and services.
Good understanding and practical experience of ITIL Service Operations processes driven by continuous improvement.
Experience working with business partners to understand how IT affects an organization and link it to business processes and operational tasks.
Ability to influence, manage and lead negotiations with stakeholders. Strong interpersonal skills that include effective communications (both verbally and written) at all levels; to technical and non-technical audiences.

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