Vacancy title:
Paramedic / EMS Officer
Employment type: Full time, Industry: Health Care, Category: Healthcare, Protective Services, Transportation & Logistics
Jobs at:
Tindwa Medical and Health Services (TMHS)
Deadline of this Job:
Friday, November 27 2026
Duty Station:
Kampala, Uganda | Kampala
Summary
Date Posted: Friday, November 13 2026, Base Salary: Not Disclosed
JOB DETAILS:
Reports To: Health Solutions Manager
Duty Location : Kampala, Uganda; travel to client sites and referral facilities as required.
Working Arrangement : Field-based and office coordination; availability for scheduled shifts, call-outs and emergency assignments.
- Job Purpose
To help establish and operate TMHS Uganda’s Emergency Medical Services (EMS) function by delivering safe, timely pre-hospital care and patient transfers, maintaining ambulance and response readiness, and building the practical systems, referral relationships and service records required for a reliable, client-focused service.
- Main Duties and Responsibilities
2.1. Establish and organize the EMS service
- Work with the Health Solutions Manager to develop the initial EMS work plan, service procedures, and duty/standby roster, call-taking and dispatch process, escalation contacts and reporting formats.
- Prepare and maintain a directory of hospitals, clinics, police, fire/rescue contacts and other relevant emergency partners in Kampala and agreed operating areas; confirm referral contacts and handover arrangements.
- Help define the services TMHS can safely offer at launch (for example, basic life support response and patient transport) according to the ambulance type, available equipment, staffing, approvals and the practitioner’s authorized scope.
- Support the preparation of service quotations, client proposals, service packages and operational information for corporate clients, events, schools, factories, NGOs and healthcare facilities.
2.2. Emergency response and patient care
- Receive or respond to assigned calls; obtain the location, nature of emergency, patient details were available, access directions and callback contact, then communicate dispatch and estimated arrival updates.
- Conduct scene safety checks, patient assessment, triage, first aid, stabilization, monitoring and transfer using approved protocols and within personal competence and professional scope.
- Coordinate appropriate referral before or during transfer where practicable; provide a structured clinical handover and document refusal, delays, deterioration or other significant events.
- Treat patients respectfully and without discrimination; obtain consent where possible, protect dignity and involve relatives/caregivers appropriately.
2.3. Ambulance, equipment and supplies
- Complete and sign pre-shift and post-call vehicle checks covering roadworthiness, fuel, tyres, lights, cleanliness, communications, infection prevention supplies and required documents.
- Check, clean, test and record the condition of all medical equipment; maintain a standard stock list, minimum/maximum levels, expiry checks and replenishment requests for medicines and consumables.
- Ensure safe storage, controlled access, stock accountability and proper disposal of clinical waste; report faults, shortages, expired items, damage or vehicle defects immediately.
- Keep the ambulance ready for deployment and do not dispatch an unsafe, inadequately equipped vehicle or provide a service beyond its approved capability.
2.4. Client service, partnerships and service growth
- Support client visits, site assessments, first-aid coverage planning, event medical standby arrangements and follow-up with existing and prospective clients.
- Build professional working relationships with receiving hospitals, clinics, medical teams, event organizers and corporate safety/HR officers.
- Record every enquiry, call, assignment, referral, quotation request and completed job in the EMS activity register; submit leads and service opportunities to the Health Solutions Manager.
- Collect client feedback, document complaints and incidents, and recommend practical improvements to response, patient experience and service reliability.
2.5. Records, safety and quality
- Complete a patient care/ambulance run form for every assignment, including call and dispatch times, arrival and departure times, assessment, interventions, vital signs, destination, handover and signatures where available.
- Maintain incident, vehicle, equipment, stock, cleaning, maintenance, referral and training records; submit daily/weekly operational updates and a monthly EMS performance report.
- Maintain patient confidentiality and secure paper and electronic records in line with Uganda’s Data Protection and Privacy Act and applicable Ministry of Health guidance.
- Participate in case reviews, emergency drills, infection prevention activities, occupational safety procedures and continuing professional development.
3. Qualifications and experience
- Degree or Diploma in a relevant health profession such as Clinical Medicine, Nursing or Emergency Medical Care, with training and demonstrated competence relevant to pre-hospital emergency care.
- Current registration and annual practicing licence with the appropriate Ugandan professional council for the individual’s qualification (for example, AHPC or UNMC, as applicable).
- At least 2 years’ relevant clinical, emergency, ambulance, casualty or patient-transfer experience; practical ambulance/field experience is an advantage.
- Current Basic Life Support (BLS) certification; additional recognized emergency, trauma, paediatric or advanced life support training is an advantage.
- Valid driving permit appropriate to any driving duties assigned is an advantage
- Core Competencies
- Sound patient assessment and first-response skills;
- Calm decision-making under pressure;
- Safe driving/road awareness where applicable;
- Clear radio/telephone communication;
- Accurate documentation;
- Stock and equipment control;
- Teamwork, customer care, integrity, confidentiality and willingness to build a new service.
- Key Performance Indicators (KPIs)
- Operational Readiness.
- Response and deployment
- Clinical Quality
- Service Establishment
- Stock and asset control
- Client and business support
- Reporting and Compliance.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Send CV to ugrecruitment@tmhstz.com by 20th November 2026
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